Help

Support

We're here to help you get the most out of Kitesurf Master.

✉️

Contact Us

Have a question, bug report, or feedback? Send us an email and we'll get back to you as soon as possible.

diego@presencecamera.com

Frequently Asked Questions

Which headsets does Kitesurf Master support?

Kitesurf Master is available on Meta Quest 2, Meta Quest 3, and Meta Quest 3S. The app requires a Meta Quest headset and is available through the Meta Quest Store.

Do I need controllers to play?

No controllers are required. Kitesurf Master uses Meta Quest's built-in hand tracking technology, so you control the kite bar naturally with your bare hands — exactly like the real thing.

How do I enable hand tracking?

On your Meta Quest headset, go to Settings → Movement Tracking and make sure Hand Tracking is enabled. Once enabled, put down your controllers and the app will automatically detect your hands when you launch Kitesurf Master.

The hand tracking isn't working well. What can I do?

For best hand tracking performance: ensure the room is well lit (avoid direct sunlight behind you), keep your hands within the headset's field of view, and make sure there are no reflective gloves or jewelry interfering. Restarting the app can also help.

Is there a multiplayer mode?

Kitesurf Master is currently a solo experience. There are no multiplayer or social features at this time.

Can I use controllers instead of hand tracking?

The app is designed specifically around hand tracking for the most realistic kite control experience. Controller support is not available at this time.

Will there be updates with new features?

We plan to grow Kitesurf Master with community support. Future updates may include structured training modes, guided exercises, and expanded environments. Your feedback and reviews on the Meta Quest Store help make this happen.

How do I request a refund?

Refunds are handled by Meta. Please visit the Meta refund page for instructions on how to request one.

Can't find what you're looking for? Reach us directly at diego@presencecamera.com and we'll be happy to help.